Ian M. Bigelow is a transformational executive leader with more than four decades of success driving operational excellence, strategic growth, and cultural transformation across large-scale, multi-site service organizations. His career spans leadership in healthcare, hospitality, industrial, and commercial sectors—where he has consistently delivered double-digit profit growth, large-scale cost reductions, and sustainable enterprise performance.

As CEO of Problem Solved Consulting, LLC, Ian advises organizations on integrated facilities management (IFM), operational design, and enterprise process improvement—helping leadership teams optimize capital efficiency and operational continuity. Previously, as Vice President of Facility Engineering and Construction Services for Compass One Healthcare, he directed national engineering and capital development strategy for 54 industrial facilities, leading IWMS and CMMS implementations that reduced downtime hours by 95% and corporate energy spend by 27%.

Earlier in his career, Ian served as Chief Executive Officer for the Texas Medical Center Laundry Cooperative Association, where he led one of the industry’s most notable operational turnarounds—restoring profitability, doubling production capacity, and elevating customer satisfaction to 98%. He also held senior leadership positions with Hospital Housekeeping Systems and Sanitors Services of Texas, where his innovations in automation and workflow design produced substantial revenue and margin expansion.

Ian is a certified Lean Six Sigma Black Belt and Project Management Professional (PMP). He holds a Master of Arts in Architecture and dual Bachelor’s degrees in Education and Theatre Production Design from the University of Utah. His numerous operational and safety management manuals have been adopted by healthcare and corporate facilities nationwide as standards of best practice.

Recognized for his ability to bridge strategic vision with operational precision, Ian continues to lead initiatives that advance efficiency, accountability, and enterprise growth across industries.