Clean, Efficient, and Outcome-Driven

Laundry and linen services are critical to both healthcare and hospitality—but in healthcare, the stakes are higher. With strict regulations around infection control and separation of soiled and clean materials, laundry operations must be precise, efficient, and compliant.

Ian Bigelow has been leading laundry and linen management since 1977, helping facilities reduce costs, improve outcomes, and meet industry standards.

Why It Matters

During a hospital stay, linen usage affects both patient health and financial performance. Medicare reimbursement is tied to quality metrics, making high-performing laundry operations more important than ever.

Whether your facility runs an in-house laundry or contracts with a third party, PSC helps you:

• 🧼 Improve infection control
• 💰 Enhance financial performance
• 📊 Evaluate and optimize your current model
• 🔄 Decide between in-house vs. outsourced operations

Strategic Support from PSC

PSC partners with healthcare organizations to:

• Set benchmarks by linen type and department
• Create utilization programs
• Negotiate and right-size contracts
• Secure large-volume discounts
• Implement action plans to meet or exceed industry benchmarks
• Assess staffing productivity and leadership effectiveness
• Reduce textile and supply costs
• Use environmentally conscious products and practices
• Manage RFI/RFP processes for new service providers

Operational Excellence

PSC’s outcome-based approach helps facilities:

• Streamline operations
• Select the right equipment
• Introduce more effective processes
• Cut waste
• Train staff for optimal performance

Whether you need a new plant or a remodel, PSC provides design-build and project management expertise to make it happen.

The Bottom Line

Laundry and linen services are more than support functions—they’re essential to patient care and financial success. PSC delivers the strategies, systems, and leadership to elevate your laundry operations and align them with your organization’s goals.